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Privacy Policy

Last Updated: January 2026

Campbell Heights Animal Hospital (“we,” “us,” or “our”) is a veterinary hospital, providing routine and preventative care for companion animals. We are committed to protecting the privacy of our clients and website visitors.
This Privacy Policy explains how personal information is collected, used, and protected when you interact with our website or digital communication tools.

  1. Information We Collect
    We may collect:
    • Name, email address, and phone number
    • Appointment requests and service inquiries
    • Pet-related details you voluntarily provide
    • Messages submitted via forms or chat tools
    Please do not submit sensitive personal, payment, or medical record information through website chat or marketing forms.
  2. Automated & Website Data
    We may automatically collect:
    • IP address and browser type
    • Device and operating system information
    • Pages visited and interaction timestamps
    • General location data (city or region)
    This information supports website performance, analytics, and security.
  3. AI-Assisted Tools & Website Chat
    Our website may use automated or AI-assisted chat tools to:
    • Answer general questions
    • Route inquiries to our team
    • Assist with appointment requests
    These tools do not provide veterinary diagnoses or medical advice and should not be used in emergencies.
  4. SMS & Mobile Messaging
    If you provide your phone number, you may receive conversational text messages related to appointment coordination or inquiries you initiate.
    Message frequency may vary. Message and data rates may apply.
    You may opt out at any time by texting STOP. For assistance, text HELP.
  5. Use of Information
    We use personal information to:
    • Communicate with clients
    • Schedule appointments
    • Operate and improve our website
    • Comply with legal obligations
    We do not sell personal information.
  6. Third-Party Providers
    We use trusted service providers for hosting, analytics, CRM systems, and digital communications.
    Our website, marketing systems, and AI tools are supported by VSA VET Media Inc., acting as a data processor.
  7. Data Security & Retention
    We maintain reasonable safeguards to protect personal information and retain it only as long as necessary.
  8. Your Rights
    Depending on your location, you may request access, correction, or deletion of your personal information.
  9. Contact Information

Campbell Heights Animal Hospital
📍 102-2755 192 St, Surrey, BC V3S 3X1, Canada
📞 (236) 500-9000
📧 reception@campbellvets.com
🌐 https://campbellvets.com/

Privacy Commitment

At Campbell Heights Animal Hospital, safeguarding your personal information is paramount. We uphold a strict policy of collecting, using, and disclosing personal data responsibly, exclusively for the services we offer. This document underscores our commitment to transparency and openness, outlining our privacy practices.

Understanding Personal Data

Personal information encompasses identifiable details about an individual, including personal characteristics, health-related data, and activity information. This definition excludes business information, such as business addresses and phone numbers, which fall outside privacy legislation coverage.

Personal Data Security

We are committed to ensuring the complete protection of all personal information under our care, including data shared with third parties, such as laboratory samples, with your consent.

Personal Information Collection and Usage

We gather and utilize your personal information for various purposes, including identity verification, legal compliance, billing, health care reminders, and referrals. Your consent is always obtained before any use or disclosure.

Methods of Information Acquisition

Your information is acquired when you become a client at our clinic or through reporting agencies such as local humane societies and public health authorities.

Your Consent Matters

We prioritize obtaining your consent before collecting, using, or disclosing your personal information, except where legally mandated.

Ensuring Information Accuracy

We are dedicated to maintaining the accuracy, and completeness of the personal information we collect.

Protecting Your Privacy

We implement appropriate security measures to safeguard your personal information based on its sensitivity. Our staff adheres to stringent confidentiality protocols, and third parties handling personal information must comply with these security standards.

Clear Privacy Policy

We provide comprehensive details about our privacy practices and procedures, including contact information for our Privacy Officer, to anyone seeking transparency.

Access to Personal Information

Individuals who provide personal information have the right to access it to ensure accuracy and completeness. They can request corrections if any information is found to be inaccurate or incomplete.

Addressing Inquiries and Concerns

For any inquiries, concerns, or complaints regarding our privacy policy, individuals can contact our Privacy Officer. We have established procedures to address complaints in an impartial, fair, and effective manner.

Thank you for entrusting Campbell Heights Animal Hospital with your information. We are committed to safeguarding your privacy and ensuring transparency in our practices.

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