Privacy Policy

Last Updated: January 2026

Privacy Policy

Campbell Heights Animal Hospital provides routine and preventive veterinary care. We take your privacy seriously. This policy explains how we collect, use, and protect your information when you interact with our website, forms, chat, or calls.

Information We Collect
• Name, email address, phone number
• Appointment requests, service inquiries
• Pet details you voluntarily provide

Do not submit payment details, medical records, or sensitive health info online.

Automated Data
• IP address (anonymized)
• Browser type, device, operating system
• Pages visited, timestamps
• General location (city and region)

This helps with site performance, security, and analytics no personal IDs are collected.

AI Assisted and VoIP Tools
Our site uses AI chat and VoIP for questions, bookings, calls, reminders. Managed by us no diagnoses or medical advice is provided. We do not share or store chat logs beyond the session.

SMS and Email Communications
If you provide contact info we may send reminders, promotions, or offers via SMS and email. Standard rates apply. Text STOP to opt out, HELP for support. We do not share mobile numbers with third parties for marketing opt in consent required.

How We Use Your Information
Only for:
• Scheduling appointments
• Responding to you
• Improving our site

We do not sell rent or share personal data.

Data Flow
• Form submissions email directly to our inbox no database storage on site
• We do not retain data beyond sending the email
• We may import into our practice system for records
• Calls are logged only in aggregate counts no individual numbers are saved

Advertising
We run ads to drive traffic for example call now. Site tracking such as Google Analytics 4, Meta Pixel, Google Tag Manager is managed by VSA Vet Media Inc and blocked if you reject our cookie banner.

Website Hosting and Maintenance
Hosted on secure Hostinger servers. Maintained by VSA Vet Media Inc they act as a data processor see their policy at https://vsavetmedia.ca/privacy-policy

Security and Retention
We use encryption, firewalls, regular scans. Data is kept only as needed and deleted when obsolete.

Your Rights
Under British Columbia’s PIPA and federal PIPEDA you have the right to access correct or delete your data.

Email reception@campbellvets.com and we will respond in 30 days.

Contact
102 2755 192 St Surrey BC V3S 3X1 Canada
reception@campbellvets.com
(236) 500 9000

This site is not affiliated with Facebook and Meta.

Disclaimer
General info only not veterinary advice consult your vet. We disclaim liability for errors or reliance. External links are not endorsements.

This site is not a part of the Facebook or Meta website or Facebook or Meta Inc. Additionally, this site is not endorsed by Facebook or Meta in any way. FACEBOOK and META are trademarks of FACEBOOK and META Inc.

Privacy Commitment

At Campbell Heights Animal Hospital, safeguarding your personal information is paramount. We uphold a strict policy of collecting, using, and disclosing personal data responsibly, exclusively for the services we offer. This document underscores our commitment to transparency and openness, outlining our privacy practices.

Understanding Personal Data

Personal information encompasses identifiable details about an individual, including personal characteristics, health-related data, and activity information. This definition excludes business information, such as business addresses and phone numbers, which fall outside privacy legislation coverage.

Personal Data Security

We are committed to ensuring the complete protection of all personal information under our care, including data shared with third parties, such as laboratory samples, with your consent.

Personal Information Collection and Usage

We gather and utilize your personal information for various purposes, including identity verification, legal compliance, billing, health care reminders, and referrals. Your consent is always obtained before any use or disclosure.

Methods of Information Acquisition

Your information is acquired when you become a client at our clinic or through reporting agencies such as local humane societies and public health authorities.

Your Consent Matters

We prioritize obtaining your consent before collecting, using, or disclosing your personal information, except where legally mandated.

Ensuring Information Accuracy

We are dedicated to maintaining the accuracy, and completeness of the personal information we collect.

Protecting Your Privacy

We implement appropriate security measures to safeguard your personal information based on its sensitivity. Our staff adheres to stringent confidentiality protocols, and third parties handling personal information must comply with these security standards.

Clear Privacy Policy

We provide comprehensive details about our privacy practices and procedures, including contact information for our Privacy Officer, to anyone seeking transparency.

Access to Personal Information

Individuals who provide personal information have the right to access it to ensure accuracy and completeness. They can request corrections if any information is found to be inaccurate or incomplete.

Addressing Inquiries and Concerns

For any inquiries, concerns, or complaints regarding our privacy policy, individuals can contact our Privacy Officer. We have established procedures to address complaints in an impartial, fair, and effective manner.

Thank you for entrusting Campbell Heights Animal Hospital with your information. We are committed to safeguarding your privacy and ensuring transparency in our practices.